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01 84 80 60 29 | [email protected]

Terms

Terms and Conditions

The products available on this site are intended for strictly personal use.
In the event of an order for products intended for resale, SANALYSLAB reserves the right to refuse the order.
A "distributors" section will soon be available on this site.

Orders are prepared by our teams in collaboration with our fulfillment center based in the Netherlands.
Each product is shipped with a transparent plastic seal around the cap. This is a security feature that guarantees that the bottle has not been tampered with.
We reserve the right to offer you SANALYSLAB goodies.

If the seal is not present on the bottle, you should not accept the package.
Your order will then be returned and we will file a claim for compensation with the carrier.
You will then be refunded after we receive the package.

1. Purpose of the general terms and conditions of sale

1.1. What do these terms and conditions apply to?

These terms and conditions of sale apply, without restriction or reservation, to all sales concluded between:

– on the one hand, SanalysLab, a simplified joint stock company, registered in the Lyon Trade and Companies Register under number 884 514 688, with its registered office located at 335 rue Ferdinand Perrier, 69330 Saint-Priest, intra-community VAT number FR48884514688, operating under the trade name SanalysLab (hereinafter "SanalysLab"),

– and, on the other hand, any non-professional buyer (hereinafter referred to as "the customer" or "the customers") wishing to purchase the products offered for sale by SanalysLab (hereinafter referred to as "the Products") via the website (hereinafter referred to as "the Site").

They specify, in particular, the terms and conditions for ordering, payment, delivery, and handling of any returns of Products ordered by customers.

1.2 What products do we offer?

The Products offered for sale on the Site are dietary supplements, plant extracts, probiotics, cosmetics, and skin care products.

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the Website.
The customer is required to read this information before placing an order.

The selection and purchase of a Product is the sole responsibility of the customer.

The colors and graphics of the bottles may change.
These changes do not affect the formulation, but may be made for branding or inventory management reasons (for example, if a particular type of bottle is out of stock).

The customer is required to refer to the description of each Product in order to learn about its essential properties and characteristics.

1.3. What are our contact details?

SANALYSLAB
335 rue Ferdinand Perrier
69330 Saint-Priest
France

Phone: 01 84 80 60 29
Email: [email protected]

1.4. What happens if you accept these terms and conditions?

Confirmation of the order by the customer constitutes acceptance without restriction or reservation of these general terms and conditions of sale.

The customer acknowledges that they have the necessary capacity to enter into contracts and purchase the Products offered on the Website.

These general terms and conditions of sale prevail over any other general or specific terms and conditions not expressly approved by SanalysLab.

They are accessible at any time on the Website.

The customer declares that they have read and accepted these general terms and conditions of sale by checking the box provided for this purpose before completing the online order process, as well as the general terms and conditions of use of the Website.

1.5. Can these Terms and Conditions be modified?

SanalyLab reserves the right to modify its terms and conditions of sale at any time.
The applicable terms and conditions will be those in effect on the date of the customer's order.

Unless proven otherwise, the data recorded in SanalysLab's computer system constitutes proof of all transactions concluded with the customer.

The general terms and conditions of sale are agreed for the period necessary for the supply of the Products.

In accordance with the French Data Protection Act of January 6, 1978, and the GDPR, customers have the right to access, correct, and object to the use of all of their personal data at any time by writing to the above address, enclosing proof of identity.

2. Controls

2.1. How do I place an order with SANALYSLAB?

Orders can be placed via the Internet on the Website.

To place an order, the customer must:

– Create a customer account by entering the requested information
– Fill your shopping cart by selecting the desired Products
– Accept these general terms and conditions of sale and confirm your order after verification
– Make payment according to the terms and conditions provided

Any order implies unconditional acceptance of these general terms and conditions of sale, as well as the prices and descriptions of the Products.

Contractual information is presented in French and confirmed at the latest when the order is validated.

Upon validation, the customer is deemed to have accepted, in full knowledge of the facts and without reservation, these GTC, the prices, volumes, and quantities of the Products ordered.

2.2. When is the order final?

The sale will only be considered final after an order confirmation email has been sent to the customer and after full payment has been received.

It is the customer's responsibility to verify the accuracy of the order and to report any errors immediately.

Any order placed on the Website constitutes the formation of a distance contract between the customer and SANALYSLAB.

2.3. What happens if a product is unavailable or out of stock?

In principle, the Website prevents orders for unavailable products.

If an item is unavailable after ordering, the customer will be notified by email or on the invoice.

SANALYSLAB cannot be held liable for the unavailability of a Product.

The customer can choose:

– a refund for the unavailable Product
– or the issuance of a credit note for the corresponding amount

3. Offers and prices

3.1. Price changes

SANALYSLAB reserves the right to modify its prices at any time, but applies the rates in effect at the time of the order.

3.2. Price indication

Prices are quoted in euros, including all taxes, excluding delivery costs.

Shipping costs are indicated before the order is confirmed.

Promotional offers are valid for as long as they are displayed and while stocks last.

Orders are payable in full on the day of ordering, via secure payment.

4. Delivery

N.B. Delivery corresponds to the transfer of physical possession or control of the Product to the Customer.

4.1. How are shipping costs calculated?

For each order, a flat-rate contribution to the costs of provision is requested. This includes postage, packaging, and order processing.
This flat-rate contribution is indexed to the delivery method chosen by the Customer when placing the order.

Shipping is free for orders over $55.

The contribution to postage costs includes VAT.

In order to reduce shipping costs, all small and medium-sized Products are sent via La Poste's Colissimo Suivi service or via a third-party delivery service, which undertakes to deliver within 8 business days in France and offers the Customer the option of collecting the Products ordered from the post office closest to the delivery address in the event of absence when the postman calls.

If the Customer is absent on the day of delivery, the mail carrier will leave a delivery notice in the mailbox, allowing the package to be picked up at the post office during business hours within fifteen (15) days.

The Customer can track their order using the tracking number sent by email on the day of shipment.

For reasons of availability, an order may be delivered in several installments. In this case, the Customer only pays delivery charges once.

4.2. What are the delivery times?

SANALYSLAB undertakes to make every effort to deliver the Products ordered by the Customer as quickly as possible. For more information, we invite the Customer to consult our delivery terms and conditions.

However, if the Products ordered have not been delivered within thirty (30) days of the order date, the Customer must inform SANALYSLAB as soon as possible, by telephone or email.

SANALYSLAB will contact the carrier to open an investigation, which may take up to twenty-one (21) days.

  • If the Products are found, they will be returned to the Customer's home address.
  • If the Products are not found at the end of the investigation, they will be considered lost and SANALYSLAB may send the Customer replacement Products at no additional cost.
  • If the Products ordered are no longer available, SANALYSLAB will refund the amount of the Products considered lost.

In any event, if the Products have not been delivered within twenty (20) days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be terminated at the Customer's written request under the conditions provided for in Articles L. 216-2 to L. 216-4 of the Consumer Code.

The sums paid by the Customer will be refunded to them no later than fourteen (14) days after the date of termination of the contract, excluding any compensation or deductions.

4.3. What happens if you provide an incorrect delivery address?

The Products are delivered to the address provided by the Customer when placing the order. The Customer must ensure that this address is correct.

Any package returned to SANALYSLAB due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense, and SANALYSLAB cannot be held responsible for the inability to deliver the order.

If the Customer wishes to have their order delivered to two different addresses, they must place two separate orders, with the corresponding delivery charges.

4.4. What to do upon receipt of the order?

Upon receipt of the order, the Customer must check the condition of the Products delivered.

In the event of apparent defects, the Customer has the right to return the Products in accordance with the terms and conditions set out in these GTC.

Any anomaly concerning the delivery (missing or damaged products, damaged package) must be:

  1. indicated on the delivery note in the form of handwritten reservations, accompanied by the Customer's signature, to the carrier;
  2. then reported to SANALYSLAB as soon as possible after receipt of the Products:
  • By mail:
    SANALYSLAB
    335 rue Ferdinand Perrier
    69800 Saint-Priest
  • by email: [email protected]
  • by phone: 01 84 80 60 29, Monday to Friday from 9:30 a.m. to 6:30 p.m.

SANALYSLAB reserves the right to request that the Customer return the damaged Product(s).

4.5. I received a damaged package. What should I do?

If the Customer notices that the package is damaged upon delivery against signature, they may:

  • refuse the package, which will be returned directly to SANALYSLAB; or
  • Accept the package, noting the damage to the packaging.

If the Customer finds that the package left in their mailbox is damaged, they may—provided that the package has not been opened—refuse it by returning it to the post office no later than the business day following delivery.

4.6. How are NPAI returns handled?

Returns marked "NPAI" correspond to packages returned by the delivery service with the note: "Does not live at the address indicated."

After receipt and acceptance of the returned package by SANALYSLAB, a credit note for the total amount of the order, minus shipping costs, will be credited to the customer's account within forty-eight (48) hours of receipt of the package by SANALYSLAB.

The Customer may then place the order again, ensuring that the delivery address is correct.

4.7. How are returns for "unclaimed" items handled?

Returns for "unclaimed" reasons correspond to packages not collected by Customers from the post office or retailer chosen at the time of ordering, within fifteen (15) days of the delivery notice.

After receipt and acceptance of the returned package by SANALYSLAB, a credit note for the total amount of the order, minus shipping costs, will be credited to the customer's account within forty-eight (48) hours of receipt of the package by SANALYSLAB.

The Customer may then place another order.

5. Right of withdrawal

5.1. What is the withdrawal period?

The Customer has a right of withdrawal of fourteen (14) days from receipt of the order, in accordance with Article L. 221-19 of the Consumer Code.

During this period, the Customer may return SANALYSLAB Products without having to provide a reason or pay a penalty.

In order for a refund to be issued, it is essential that the Products are returned in their original condition and packaging, complete and in perfect condition for resale. Compliance with these conditions allows the returned Products to be put back on sale.

5.2. How to exercise the right of withdrawal?

Damaged, already opened, soiled, or incomplete products will not be accepted for return.

Products must be returned within fourteen (14) days of notifying SANALYSLAB of the Customer's decision to withdraw.

This period begins at the first hour of the first day and ends at the last hour of the last day.
If it expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

The Product, in its original packaging, must be sent to the following address:

SANALYSLAB
335 rue Ferdinand Perrier
69800 Saint-Priest
FRANCE

The Customer must enclose the following withdrawal form or any other unambiguous statement expressing their wish to withdraw with their package:

I hereby notify you of my withdrawal from the contract for the order of the following Products:
– Order date: …………
– Order number: …………
– Customer name: ……………………
– Customer address: …………………………
[Customer signature]

It is recommended that you return the package using a tracked shipping service, as SANALYSLAB cannot be held responsible for any loss by the postal services.

6. Refund

6.1. How and in what cases do we issue refunds?

If the order is not received within the aforementioned delivery times, for any reason other than force majeure or fault on the part of the Customer, the sale may be canceled at the Customer's written request, under the conditions provided for in Article L. 216-2 of the French Consumer Code.

The sums paid by the Customer will be refunded to him/her no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or deductions.

If the Product ordered is unavailable, the Customer who has chosen a refund will be reimbursed for the sums paid no later than fourteen (14) days after payment.

The Customer will be reimbursed within fourteen (14) days of SANALYSLAB receiving the Products.

The refund will be made using the same payment method used when placing the order.

SANALYSLAB reserves the right to cancel and refund any order placed by a professional.

6.2. Terms and conditions of the "90-day money-back guarantee" – SanalysLab

Product eligibility: This guarantee applies to all products purchased on sanalyslab.com. Only used products are eligible for refunds.

Validity period: the refund request must be made within 90 days of the date of purchase.

Return procedure: To return a product, send it to the following address: 335 rue Ferdinand Perrier, 69800 Saint Priest, France. You must provide a tracking number by email as proof of shipment.

Condition of returned products: only opened/used products are covered by the warranty. Unopened products are not eligible for refund, except under the 14-day right of withdrawal, in accordance with European legislation.

We believe that a minimum of 90 days is necessary to observe the effects of our products. Refunds are therefore limited to opened products. If you purchase a pack of several products, the refund will correspond to the quantity used. Exceptions for warranty abuse may apply.

Return and processing fees: return shipping costs are the responsibility of the Customer. A processing fee of €10 will be deducted from the refund amount.

Refund method: refunds will be made using the same payment method used for the purchase.

Support contact: If you have any questions, please contact our support team at [email protected].

Revision of terms and conditions: Customers are invited to consult these terms and conditions regularly, as they are subject to change; you will be notified of any changes by email.

7. Terms of payment

N.B. This is an order with an obligation to pay: placing an order implies payment by the Customer.

7.1. What are the terms of payment?

To pay for their order, Customers can use the payment method provided by SANALYSLAB and indicated on the Website: the Stripe service.

The Customer guarantees SANALYSLAB that they have the necessary authorizations to use the payment method chosen when confirming the order form.

SANALYSLAB reserves the right to suspend any order processing and delivery in the event of refusal of authorization of payment by credit card by officially accredited organizations or in the event of non-payment.

SANALYSLAB does not store any personal or financial information in its database when processing Customer payments.

7.2. Payment by credit card

Payment by credit card is made directly online via a secure transaction with Stripe.

Payment data is exchanged in encrypted form using 128-bit SSL (Secure Socket Layer) protocol.

When placing an order, the Customer shall enter the following information in the space provided: their credit card number (without spaces), its expiration date, and the last three digits of the security code on the back of the card.

The credit card is usually charged when the order is shipped.

8. Transfer of ownership - Transfer of risk

Ownership of SANALYSLAB Products is transferred to the Customer only after full payment of the price, regardless of the delivery date.

Regardless of the date of transfer of ownership, the transfer of risks of loss and damage to the Products only takes place when the Customer physically takes possession of the Products.

The Products therefore travel at SANALYSLAB's risk.

9. Liability

9.1. What legal guarantees apply?

The Products sold on the Website comply with the regulations in force in France.

The Products supplied by SANALYSLAB benefit, as of right and without additional payment, independently of the right of withdrawal:

– the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code, for Products that appear defective, damaged, or do not correspond to the order;
– the legal warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code, resulting from a defect in material, design or manufacture affecting the Products delivered and rendering them unfit for use.

9.2 What are SANALYSLAB's obligations?

– According to Article L. 217-4 of the Consumer Code: "The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions, or the installation when the latter has been made its responsibility by the contract or has been carried out under its responsibility."

– According to Article L. 217-5 of the Consumer Code: "The goods are in conformity with the contract:
1° If they are fit for the purpose usually expected of similar goods and, where applicable:
if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention, and accepted by the seller. "

– According to Article L. 217-12 of the Consumer Code: "Action resulting from lack of conformity lapses two years after delivery of the goods."

– According to Article 1641 of the Civil Code: "The seller is bound to a warranty on account of hidden defects in the item sold that render it unfit for the use for which it was intended, or that so impair that use that the buyer would not have acquired it, or would only have paid a lower price for it, had he known of them."

– According to Article 1648 of the Civil Code: "Action resulting from latent defects must be brought by the purchaser within two years of discovery of the defect."

To exercise their rights, Customers must notify SANALYSLAB in writing:

– non-conformity of the Products within a maximum period of two (2) years from delivery;
– or the existence of hidden defects within a maximum period of two (2) years from their discovery.

The Customer may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code.

Shipping costs will be refunded based on the invoiced rate, and return costs will be refunded upon presentation of supporting documents.

Refunds for Products deemed non-compliant or defective will be made as soon as possible and no later than thirty (30) days after SANALYSLAB has identified the non-compliance or hidden defect.

The refund will be made by crediting the Customer's bank account or by bank check sent to the Customer.

9.3. In what cases can SANALYSLAB not be held liable?

SANALYSLAB cannot be held liable in the following cases:

– failure to comply with the legislation of the country where the Products are delivered, which it is the Customer's responsibility to verify;
– misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear, accident, or force majeure.

SANALYSLAB's warranty is, in any event, limited to the replacement or refund of non-compliant or defective Products.

10. Intellectual property

10.1. I like your website. Can I use your photos, texts, comments, or articles?

All trademarks, photographs, text, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications that may be used to operate the Site and, more generally, all elements reproduced or used on the Site, are protected by applicable intellectual property laws.

They are the sole property of SANALYSLAB or its partners.

Any reproduction, representation, use, or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of SANALYSLAB, is strictly prohibited.

The fact that SANALYSLAB does not initiate proceedings as soon as it becomes aware of unauthorized use does not constitute acceptance of such use or a waiver of prosecution.

Any simple link or hyperlink is strictly prohibited without the express written consent of SANALYSLAB.

11. Personal data

For information about our privacy policy and the processing of personal data, please see our Privacy Policy page.

12. Applicable law - Settlement of disputes

12.1. What to do in the event of a dispute?

In accordance with the provisions of the Consumer Code relating to the amicable settlement of disputes, SANALYSLAB adheres to the FEVAD (Federation of E-commerce and Distance Selling) E-commerce Mediator service, whose contact details are as follows:
60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr.

12.2. When can I contact the mediator?

After the consumer has taken preliminary steps with SANALYSLAB, the mediation service may be contacted for any unresolved consumer dispute. To find out how to contact the Mediator, click here.

13. Partial non-validation

If one or more provisions of these terms and conditions are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision by a competent court, the other provisions shall remain in full force and effect.

14. Force majeure

14.1. What are cases of force majeure and how are they handled?

Any circumstances beyond the control of the parties that prevent the normal performance of their obligations shall be considered force majeure.

These circumstances result in the suspension of the parties' obligations.

The party invoking force majeure must immediately inform the other party of its occurrence and its cessation.

In addition to those usually recognized by French case law, the following are considered force majeure: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, telecommunications network outages, or difficulties specific to telecommunications networks external to Customers.

The parties shall meet to examine the impact of the event and agree on the conditions under which the contract will continue to be performed.

If the force majeure event lasts for more than three (3) months, these general terms and conditions may be terminated by the affected party.

15. Pre-contractual information – Acceptance and rights of the Customer

15.1 What does acceptance of SANALYSLAB's General Terms and Conditions mean?

The Customer acknowledges having been informed, prior to placing an order, in a legible and comprehensible manner, of these GTC and all the information referred to in Articles L. 111-1 to L. 111-8 of the Consumer Code, and in particular:

– the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
– the price of the Product and any additional costs;
– if the contract is not performed immediately, the date or deadline by which SANALYSLAB undertakes to deliver the Product;
– information relating to the identity of SANALYSLAB, its postal, telephone and electronic contact details, and its activities, insofar as these are not apparent from the context;
– information relating to legal guarantees and the terms and conditions for implementing them;
– the functionalities of the digital content and, where applicable, its interoperability;
– the possibility of resorting to conventional mediation in the event of a dispute;
– information relating to the right of withdrawal.

15.2. Important note from SanalysLab

At SanalysLab, we are committed to promoting a healthy lifestyle through balanced nutrition, micronutrition, dietary supplements, and physical activity. We firmly believe that these elements can play a key role in proactive health management.

Important points to note:

– Variability of results: It is important to understand that results may vary significantly from one individual to another. Each person is unique, and the experiences of our users do not guarantee the same results for everyone.

– Reviews and testimonials: the reviews and testimonials featured on our website come from authentic sources such as TrustPilot, as well as feedback from users of our products. To protect confidentiality, some names have been changed.

– Informative purpose: The information provided on this site is intended solely for educational and informational purposes. It is not intended to replace the advice or diagnosis of a qualified healthcare professional.

We encourage the Customer to consult a healthcare professional for personalized advice tailored to their specific needs.

15.3. Can you guarantee that my mobile number will remain confidential?

In the order form, we are required to collect the consumer's cell phone number so that we can contact them in case of any issues with order processing or delivery.

SANALYSLAB will only use the telephone number for the purpose of performing the contract concluded with the consumer.

We remind you that all consumers have the option of registering on the cold calling opposition list via the following link: http://www.bloctel.gouv.fr.

The fact that a natural or legal person places an order on the Website implies full and complete acceptance of these general terms and conditions of sale and the obligation to pay for the Products ordered.