TERMS AND CONDITIONS OF SALE
The products made available on this site are for strictly personal use. SANALYSLAB reserves the right to refuse orders for products intended for resale. We will shortly be opening a "distributors" area on this website.
Orders are prepared by our teams in collaboration with our UK-based fulfillment center. Each product is shipped with a clear plastic seal around the cap. This is a safety device that ensures the inviolability of the bottle. We reserve the right to offer you SANALYSLAB goodies.
If the seal is not present on the bottle, you must not accept your parcel. Your order will then be returned, and we will ask the carrier for compensation. You will be reimbursed once we have received your package.
1. Purpose of the General Terms and Conditions of Sale
1.1 What do these terms and conditions apply to?
The present conditions of sale apply, without restriction or reservation, to all sales concluded between, on the one hand, SanalysLab, a simplified joint stock company, registered in the Lyon Trade and Companies Register under number 884 514 688, whose registered office is at 335 rue ferdinand perrier, 69330 Saint-Priest, France, and whose intracommunity VAT number is FR48884514688, whose trade name is SanalysLab (hereinafter referred to as "SanalysLab"), and on the other hand, any non-professional purchaser (hereinafter referred to as the "customer" or "customers") wishing to acquire the products offered for sale by SanalysLab (hereinafter referred to as the "products") via the Internet site (hereinafter referred to as the "Internet Site"). In particular, they specify the conditions of ordering, payment, delivery and management of any returns of Products ordered by customers.
1.2 What products do we offer?
The products offered for sale on the website are dietary supplements, plant extracts, probiotics, cosmetics and skincare products. The main characteristics of the products, including specifications, illustrations and indications of product dimensions or capacity, are presented on the website. The customer is obliged to take note of these before placing an order. The choice and purchase of a product is the sole responsibility of the customer. The color and graphics of the bottles may be subject to change. These modifications do not in any way entail a change in the formulation of our products, but may occur for reasons of brand image or stock (e.g. stock shortage of a certain type of bottle).
It is the customer's responsibility to refer to the description of each product in order to know its properties and essential particularities.
1.3. How do I contact you?
SANALYSLAB's contact details are as follows:
SANALYSLAB
335 rue ferdinand perrie
69330 Saint-Priest
France
Tel.: 01 84 80 60 29
Email: [email protected]
1.4. What happens if you accept these terms and conditions?
Validation of the order by the customer implies unreserved acceptance of these terms and conditions of sale. The customer acknowledges having the capacity required to contract and acquire the products offered on the website. These conditions of sale shall prevail over any other general or special conditions not expressly approved by SanalysLab. These terms and conditions of sale are accessible at all times on the website. The customer declares that he/she has read these terms and conditions of sale and accepted them by ticking the appropriate box before proceeding with the online ordering procedure, as well as the terms and conditions of use of the website.
1.5. Can these GTC be modified and, if so, under what conditions?
SanalysLab reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date the order is placed by the customer. In the absence of proof to the contrary, the data recorded in SanalysLab's computer system constitutes proof of all transactions concluded with the client. The general conditions of sale are concluded for the duration necessary for the supply of the products. In accordance with the French Data Protection Act of January 6, 1978 and the RGPD Regulation, the customer has the right to access, rectify and object to all personal data at any time by writing, by post and providing proof of identity, to the above address.
2. Controls
2.1. How do I place an order with SANALYSLAB?
Customers may place orders via the Internet on the Website. Customers wishing to place an order on the Internet Site must place their order in accordance with the following procedures:
- create a "customer account" in which they will enter all the required contact details.
- create an online shopping basket by selecting all the Products chosen.
- accept the present general terms and conditions of sale, validate their order after checking it.
- make payment in accordance with the specified conditions.
Any order implies unreserved acceptance of these terms and conditions of sale. Any order implies acceptance of the prices and descriptions of the products available for sale.
Contractual information is presented in French and will be confirmed at the latest when the order is validated by the Customer.
From the moment the Customer validates his/her order, he/she is deemed to have accepted, with full knowledge of the facts and without reservation, the present general conditions of sale, and the prices, volumes and quantities of products offered for sale and ordered.
2.2. When is the customer's order considered final?
The sale will not be considered final until SANALYSLAB has sent the Customer confirmation of acceptance of the order (with a summary) by e-mail and SANALYSLAB has received payment in full. It is the Customer's responsibility to check the accuracy of the order and to immediately notify SANALYSLAB of any errors. Any order placed on the Internet Site constitutes the formation of a distance contract between the Customer and SANALYSLAB.
2.3 What happens if you order a product that is unavailable or out of stock?
N.B. Normally, if a product is unavailable or out of stock, the website will not allow customers to place an order.
SANALYSLAB's product offers are subject to availability. When a Product ordered is unavailable and/or out of stock, the Customer is informed and is also informed of the availability period of the out-of-stock Product by e-mail or, in the case of an order for several Products, on the invoice for the Products shipped. SANALYSLAB cannot be held responsible for the unavailability of a Product. In the event of unavailability and/or out-of-stock condition of a Product(s), the Customer may request, at his option:
- A full refund of the unavailable or out-of-stock Product,
- Receive a credit note in the amount of the price of the unavailable or out-of-stock Product, to be used for a subsequent order.
SANALYSLAB will only remove a Product from our sales offer in the event of its definitive discontinuation by SANALYSLAB's suppliers. SANALYSLAB will then remove this Product from the Internet Site as soon as possible.
Unless proven otherwise, the data recorded by SANALYSLAB constitutes proof of all transactions between SANALYSLAB and its customers.
3. Offers and prices
3.1 How are price changes handled?
SANALYSLAB reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date. Offers and Products are supplied at the current prices shown on the Website at the time the order is placed.
3.2 How are the prices of our products indicated? What about shipping costs and promotional offers?
Product prices are quoted in euros, inclusive of all taxes, and do not include delivery, packaging and order processing costs, which are invoiced in addition and indicated before the order is validated.
Promotional offers are valid for the duration of their validity, as long as they are displayed on the website, and while stocks last. Orders can only be accepted if the prices quoted are in line with those of the current offer.
The price is payable in cash, in full and in a single instalment on the day the order is placed by the Customer, by secure payment. At no time may the sums paid be considered as deposits or advance payments. Cash on delivery will not be accepted for any reason whatsoever. Should one or more taxes or contributions, notably environmental, be created or modified, either upwards or downwards, this change may be reflected in the selling price of the products.
All orders are invoiced and payable in euros.
SANALYSLAB reserves the right, in the event of non-compliance with payment conditions, to suspend or cancel the delivery of current orders placed by the Customer.
4. Delivery
N.B. Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.
4.1. How are delivery charges calculated?
For each order, a flat-rate contribution to the cost of making the goods available is required, which includes postage, packaging and order processing. The flat-rate contribution is indexed to the delivery method chosen by the customer when placing the order. Delivery is free for orders over €55.
Shipping costs include VAT.
In order to reduce transport costs, all small and medium-sized products are shipped using La Poste's Colissimo Suivi service or that of a third-party delivery service, which undertakes to deliver within 8 working days anywhere in France, and offers the customer the possibility of collecting the products ordered from the post office close to the delivery address in the event of absence from the initial delivery address when the letter carrier arrives. If the customer is absent on the day of delivery, the letter carrier will leave a delivery notice in the letterbox, allowing the customer to collect the parcel from the post office during opening hours, within a fortnight. Customers can track their order by means of the tracking number sent to them by e-mail on the day the order is dispatched.
For reasons of availability, an order may be delivered to the customer in several shipments. In this case, the customer pays for only one delivery.
4.2. What are the delivery times?
SANALYSLAB undertakes to use its best efforts to deliver the Products ordered by the Customer as quickly as possible. For more information, please refer to our delivery conditions. However, if the Products ordered have not been delivered within thirty (30) days of the order being placed, the Customer must inform SANALYSLAB as soon as possible, by telephone or email.
SANALYSLAB will contact the carrier to initiate an investigation, which may take up to twenty-one (21) days. If the Products are found, they will be returned to the Customer's home address. If the Products are not found at the end of the investigation, the Products will be deemed lost and SANALYSLAB will then be able to send the Customer replacement Products, at no extra cost to the Customer. If the Products ordered are no longer available, SANALYSLAB will refund the amount of the Products deemed lost.
In any event, if the Products have not been delivered within twenty (20) days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in articles L. 216-2 to L. 216-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
4.3. What happens if I enter the wrong delivery address?
Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure that this address is correct. Any parcel returned to SANALYSLAB because of an incorrect or incomplete delivery address will be reshipped at the Customer's expense and SANALYSLAB cannot be held responsible for the impossibility of delivering the order. If the Customer wishes to be delivered to two separate delivery addresses, he/she must place two separate orders, with the corresponding delivery charges.
4.4. What should I do when I receive my order?
Upon receipt of the order, the Customer must check the condition of the Products delivered. In the event of apparent defects, the Customer has the right to return the Products in accordance with the conditions set out in these terms and conditions. Any anomaly concerning the delivery (i.e. missing or damaged Products, damaged packages) must imperatively be indicated, in the first instance, on the delivery note and in the form of handwritten reserves accompanied by the customer's signature to the carrier. Secondly, any anomaly must be notified as soon as possible after receipt of the Products to SANALYSLAB:
by post to the following address:
SANALYSLAB
335 rue ferdinand perrier
69800 Saint-Priest
by email at [email protected]
by phone 01 84 80 60 29, Monday to Friday, 9:30am to 6:30pm.
SANALYSLAB reserves the right to ask the Customer to return the damaged Product(s).
4.5 I've received a damaged parcel. What should I do?
If the Customer notes that the parcel is damaged on delivery, he/she may either refuse the parcel, which will then be returned directly to SANALYSLAB, or accept the parcel and report the damage to the packaging.
If the Customer notices that the packaging of the parcel to be delivered to the letterbox is damaged, he/she may, provided that the parcel has not been opened, refuse the parcel by returning it to the post office, at the latest on the working day following its delivery.
4.6. How are NPAI returns handled?
Returns marked "NPAI" correspond to parcels returned by the delivery service provider as "Does not live at the address indicated". After SANALYSLAB has received and accepted the returned parcel, a credit note for the total amount of the order, minus shipping costs, will be credited to the Customer's account within forty-eight (48) hours of SANALYSLAB receiving the parcel. The Customer may then place the order again, checking that the delivery address is correct.
4.7. How are "unclaimed" returns handled?
Unclaimed" returns correspond to packages that have not been claimed by customers at the post office or retailer chosen by the customer at the time of ordering within fifteen (15) days of the delivery notice. Upon receipt and acceptance of the returned package by SANALYSLAB, a credit note for the total amount of the order, less shipping costs, will be credited to the Customer's account within forty-eight (48) hours of SANALYSLAB's receipt of the package. The Customer may then place the order again.
5. Right of withdrawal
5.1. What is the withdrawal period?
In application of the provisions of article L. 221-19 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise his/her right of withdrawal from SANALYSLAB, without having to justify his/her reasons or pay any penalty, for the purpose of reimbursement, provided that the Products are returned in their original packaging, complete and in perfect condition, enabling them to be marketed again.
5.2. How do I exercise my right of withdrawal?
Products that are damaged, already opened, soiled or incomplete will not be taken back. Products must be returned within fourteen (14) days following notification to SANALYSLAB of the Customer's decision to withdraw. This period begins at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
The Product in its original packaging must be sent to the following address:
SANALYSLAB
335 rue ferdinant perrier
69800 Saint Priest
FRANCE
The Customer must accompany his parcel with the following withdrawal form or any other unambiguous statement expressing his wish to withdraw:
I hereby notify my withdrawal from the contract concerning the order of the Products below:
- Order from: ............
- Order number: ............
- Customer name: ........................
- Customer address: ..............................
[Customer's signature]
It is advisable to return the parcel by tracked mail, in the event that it is lost in transit. SANALYSLAB cannot be held responsible in this respect.
6. Refund
6.1. How and when will you issue refunds?
In the event of non-receipt of the order within the aforementioned delivery times, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer, under the conditions provided for in articles L. 216-2 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract by the Customer, to the exclusion of any compensation or deduction.
If the Product ordered is unavailable, the Customer who has opted for a refund will be reimbursed the sums paid within fourteen (14) days of their payment at the latest.
The Customer will be reimbursed within fourteen (14) days of receipt of the Products by SANALYSLAB.
Reimbursement will be made according to the method of payment used by the Customer at the time of ordering.
SANALYSLAB reserves the right to cancel and refund all orders placed by a professional.
6.2. 90-Day Money-Back Guarantee Terms and Conditions - SanalysLab
Product Eligibility: This warranty applies to all products purchased from sanalyslab.com. Only used products are eligible for reimbursement.
Period of Validity: Refund request must be made within 90 days of purchase date.
Return Process: To return a product, send it to the following address: 335 rue Ferdinand Perrier, 69800 Saint Priest, France. You must provide a tracking number by email as proof of shipment.
Condition of returned products: Only used products are covered by the warranty. Unopened products are not eligible for refund, except under the 14-day right of withdrawal in accordance with European legislation. We consider that a minimum of 90 days is necessary to observe the effects of our products. Refunds are therefore limited to opened products. In case of purchase of a pack of several products, the refund will correspond to the quantity used. Exceptions for abuse of warranty may apply.
Return and handling charges: Return shipping costs are at the customer's expense. A handling fee of 10€ will be deducted from the refund amount.
Method of refund: Refunds will be made to the same method of payment used at the time of purchase.
Contact for assistance: If you have any questions, please contact our support at
[email protected].
Review of Terms: Customers are encouraged to regularly review these terms and conditions, as they may be subject to change, you will be notified by email.
7. Terms of payment
N.B. This is an order with payment obligation, which means that placing the order implies payment by the Customer.
7.1. What are the terms of payment?
To pay for his order, the Customer may use the payment method provided by SANALYSLAB and listed on the Website, namely the Stripe service.
The Customer guarantees SANALYSLAB that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. SANALYSLAB reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations or in the event of non-payment.
SANALYSLAB does not store any personal or financial information in its database when processing the Customer's payment.
7.2. Payment by credit card
Payment by credit card is made directly online via a secure transaction with the Stripe system. Payment data is exchanged in encrypted mode using SSL 128-bit protocol (Secure Socket Layer). When the Customer places an order on the Website, the credit card is debited immediately as follows: the Customer enters the credit card number in the appropriate field, with no spaces between the digits, the validity date, and the last three digits of the pictogram on the back of the card. The credit card is generally debited when the order is dispatched.
8. Transfer of ownership - Transfer of risk
The transfer of ownership of SANALYSLAB's Products to the Customer will only take place after full payment of the price by the Customer, regardless of the date of delivery of said Products. Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at SANALYSLAB's risk.
9. Liability
9.1. What legal guarantees apply?
The Products sold on the Internet Site comply with the regulations in force in France. The Products supplied by SANALYSLAB benefit by right and without additional payment, independently of the right of retraction:
- from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code, for Products which appear to be defective, damaged or damaged or which do not correspond to the order,
- the legal warranty against hidden defects provided for in articles 1641 et seq. of the French Civil Code, arising from a defect in material, design or manufacture affecting the Products delivered and rendering them unfit for use.
9.2 What are SANALYSLAB's obligations?
- According to Article L. 217-4 of the French Consumer Code, "The seller delivers goods that conform to the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility."
- According to article L. 217-5 of the French Consumer Code, "The goods conform to the contract:
1° If it is fit for the use usually expected of similar goods and, where applicable:if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."
- According to article L. 217-12 of the French Consumer Code, "Action resulting from a lack of conformity is barred after two years from delivery of the goods.
- According to article 1641 of the French Civil Code, "The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them".
- According to article 1648 of the French Civil Code, "Actions resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
In order to assert his rights, the Customer must inform SANALYSLAB, in writing, of the non-conformity of the Products within a maximum period of two (2) years from delivery of the Products or the existence of hidden defects within a maximum period of two (2) years from their discovery.
The Customer may choose between repair or replacement of the good, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code.
Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of supporting documents.
Reimbursements for Products deemed to be non-conforming or defective will be made as soon as possible and at the latest within thirty (30) days following SANALYSLAB's observation of the non-conformity or hidden defect. Refunds will be made by crediting the Customer's bank account or by cheque sent to the Customer.
9.3. In which cases can SANALYSLAB not be held responsible?
SANALYSLAB cannot be held liable in the following cases:
- failure to comply with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check;
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the product, accident or force majeure.
SANALYSLAB's warranty is, in any event, limited to the replacement or reimbursement of non-conforming or defective products.
10. Intellectual property
10.1. I like your site. May I use your photographs, texts, comments or articles?
All trademarks, photographs, texts, comments, illustrations, images (animated or not), video sequences, sounds, as well as all computer applications that may be used on the website and, more generally, all elements reproduced or used on the website are protected by current intellectual property laws.
They are the full and complete property of SANALYSLAB or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of SANALYSLAB, is strictly forbidden. SANALYSLAB's failure to initiate proceedings upon becoming aware of such unauthorized use does not constitute acceptance of said use and waiver of prosecution. Any simple link or hypertext link is strictly forbidden without the express written consent of SANALYSLAB.
11. Personal data
For information on our privacy policy and the processing of personal data, please visit our Privacy Policy page.
12. Applicable law - Settlement of disputes
12.1 How to proceed in the event of a dispute
In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, SANALYSLAB adheres to the Service du Médiateur du e-commerce of the FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr.
12.2 When can I refer a dispute with SANALYSLAB to the mediator?
After consumers have first approached SANALYSLAB, the Mediation Service may be contacted for any consumer dispute which has not been settled. To find out how to contact the Mediator, click here.
13. No partial validation
If one or more stipulations of these terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain their full force and scope.
14. Force majeure
14.1 What are cases of force majeure and how are they managed?
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exoneration from the parties' obligations and shall result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Force majeure is defined as any irresistible event or circumstance that is external to the parties, unforeseeable, unavoidable, beyond the parties' control and which the parties are unable to prevent, despite all reasonable efforts. The following are expressly considered as cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to Customers.
The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts longer than three (3) months, the present terms and conditions may be terminated by the injured party.
15. Pre-contractual information - Customer acceptance and rights
15.1 What does acceptance of SANALYSLAB's General Terms and Conditions mean?
The Customer acknowledges having been informed, prior to placing his/her order, in a legible and comprehensible manner, of the present General Terms and Conditions and of all the information and details referred to in articles L. 111-1 to L. 111-8 of the French Consumer Code, and in particular :
- the essential characteristics of the Product, taking into account the means of communication used and the Product concerned;the price of the Product and its ancillary costs;in the absence of immediate execution of the contract, the date or deadline by which SANALYSLAB undertakes to deliver the Product;
- information relating to the identity of SANALYSLAB, its postal, telephone and electronic contact details and its activities, insofar as they are not apparent from the context;
- information on legal warranties and how they apply;
- the functionalities of digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute; information on the right of withdrawal.
15.2. Important note from SanalysLab
At SanalysLab, we are dedicated to promoting a healthy lifestyle through balanced nutrition, micronutrition, dietary supplements and physical activity. We firmly believe that these elements can play a key role in the proactive management of your health.
Important points to note:
- Variability of Results: It is important to understand that results can vary significantly from one individual to another. Each person is unique, and therefore our users' experiences do not guarantee the same results for everyone.
- Reviews and testimonials: The reviews and testimonials presented on our site come from authentic sources such as TrustPilot, as well as feedback from users of our products. To respect confidentiality, some names have been changed.
- Informative purposes: The information provided on this site is intended for educational and informational purposes only. It is not intended to replace the advice or diagnosis of a qualified healthcare professional.
15.3. Can you assure me that my mobile number will remain confidential?
In the order form, we are obliged to collect the consumer's cell phone number so that we can contact him/her in the event of an order processing or delivery problem. SANALYSLAB will only use your telephone number to carry out the contract concluded with the consumer. We remind you that any consumer has the possibility of registering on the list of opposition to telephone canvassing by means of this link http://www.bloctel.gouv.fr.
The fact that an individual or legal entity places an order on the Website implies full acceptance of these general terms and conditions of sale and the obligation to pay for the Products ordered.
